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PAK MAIL CELEBRATES 25 YEARS

PAK MAIL IN THE NEWS

Centennial, Colo - Monday, February 23, 2009 Founded in 1984, this year marks the 25th anniversary of Pak Mail Centers of America, Inc. Over the course of its history, the company has sustained a healthy pattern of growth and is now showing all the signs of a bright future with new leadership, a refined business model and newly streamlined operating procedures.

Over the years, Pak Mail has enjoyed a genuinely open and productive relationship between its ISC staff and its franchise partners around the world. The result of this evolving partnership has been the collaborative development of policies, systems, programs and procedures that have allowed the company to maintain a competitive edge and enabled it to grow and create its unique niche in the marketplace.

A significant product of the ongoing dialogue between ISC representatives and franchisees over the past 5 years has been the development of the Pak Mail Platinum Way (PMPW), a commitment to attaining and implementing the highest standards at all levels of the organization. Under the PMPW umbrella, every operating procedure employed at the ISC and retail center has been reviewed, shifted and streamlined to reflect an emphasis on the “how” a particular function is performed in order to enhance each customer’s experience when they walk into a Pak Mail center.

“Our recently updated business model puts our entire focus on the customer experience. Throughout the entire Pak Mail system, operators are committed to providing the best product and the best service at a reasonable price to enhance each customer’s experience while solving whatever the individual’s shipping need might be,” says Alex Zai, President of Pak Mail Centers of America, Inc.

With a view toward the future, Mr. Zai was named President of the Company by Evan Lasky, who continues as Chief Executive Officer. Previously, Mr. Zai served as Executive Vice President. He was one of the company’s earliest franchisees, having operated a Pak Mail Center in Bloomington, IN beginning in 1987 and moving to the ISC offices in 1994.

Pak Mail is a premier specialty packing, shipping and business support franchise with more than 400 centers in the United States and over 125 international locations. For more information, call Pak Mail at 1-800-778-6665 or visit www.pakmail.com.

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